Howard Miller 625-440 Alvarez Wall Clock

Here's what I wanted & received in purchasing this clock:
- Black wood in a simple, but elegant design
- Pendulum - no problems whatsoever
- Chimes on quarter hour or just hour. Adjustable volume. Can be set not to chime during night. This has 2 different chimes and the typical 'bong' on the full hour, counting the hours.
- Can be placed on table/stand or wall-hung.
This clock was easy to set up. It looks great, and after 3 months, I haven't had a single problem.

The clock arrived in a timely manner and is as attractive as the picture. All was well until we found the pendulum did not seat properly. Our concern was relayed to Amazon. Amazon relayed the concern to a vendor. The vendor relayed the concern to the manufacturer.
We are now dealing with a third party (manufacturer).
Our most recent email indicates a new clock is on its way. If that's the case it's over-kill for just a pendulum but will probably solve the problem and we would re-score this as a 4-star purchase.
Amazon really seems to be concerned about customer satisfaction.
New clock arrived rather than just a pendulum and everything is just fine. I'm not quite certain who did what, but all's well...

Like the clock, it fits right in with our furniture motif but hanging is a bit of a challenge. The recessed metal strip on the back of the clock is recessed to keep the clock flat against the wall, but finding an appropriate hook that will fit into the recess and hold the clock securely is a challenge. We may have to settle for a shelf as well as some hook.